Return Policy

Return Policy

Is It Possible to Return My Order?

Yes, you can return your order. If you’re not satisfied with your purchase, you may return items within 10 days of receipt, provided the conditions below are met.

Conditions for Returns:

  1. Complete Order: The product must include all parts, components, and original packaging in its original condition.
  2. Proper Handling: Damage caused by improper handling or carelessness is not eligible for return.
  3. Hygiene Products: For items where hygiene is a concern, they must be thoroughly cleaned before initiating the return process.
  4. Defective Items: The product must have been found to be defective upon receipt.
  5. Return Shipping Costs: The customer is responsible for all shipping costs associated with returns.
  6. Processing Time: Returns will be processed within 7 working days of receipt. If the conditions are met, the return will be officially acknowledged within this timeframe.

We reserve the right to refuse returned items if they appear to have been used, damaged through no fault of our own, or do not meet the above conditions.

How Can I Return My Order?

If your return meets the conditions above, follow these steps to initiate the return process:

  1. Contact Us:
    Send an email to [insert email address] with the following details:

    • Order number
    • Reason for the return request
    • Photo of the product (if damaged)
    • Customer’s full name
    • Customer’s address

  2. Wait for Instructions:
    Once we receive your email, we will review your request and provide the correct return address. Please do not send returns to the sender’s address, as this will delay processing.

  3. Customer Responsibility for Shipping Costs:
    You, the customer, are responsible for covering the shipping costs to return the item.

Right of Withdrawal

Cancellation Conditions

As a consumer, you have the right to cancel your order under the following conditions:

  • The cancellation period is 14 days from the day you or a third party (other than the carrier) receives the last item of your order.
  • Due to our automated system, orders are processed and shipped as soon as they are placed. Therefore, cancellation is not possible once the goods have been shipped.

How to Cancel

To exercise your right of withdrawal, contact us via email at [insert email address] with a clear declaration of your intent to cancel the contract. Once we have received the goods, the cancellation will be processed.

In-Transit Shipments

As our products ship from Asia, longer transit times may occur. If the goods are already in transit, cancellation is not possible until the items are delivered to you. You can then initiate a return as outlined in this policy.

Refund Process

Once we receive your returned goods and verify their condition, we will issue a refund.

Refund Conditions

  • The refund will exclude delivery costs (unless the product is defective or the wrong item was sent).
  • Refunds will be processed using the same payment method used for the original purchase.

Refund Timeline

Refunds will be processed within 14 days of receiving your returned goods.

Additional Information

  • Returns Address: All returns must be sent to our central warehouse in Asia, and the cost of shipping will be borne by the customer.
  • Return Confirmation: To expedite the process, please provide a shipping confirmation once you have sent your return.

For any questions or assistance, please reach out to our customer service team at [insert email address]. We’re happy to help!